How do I return an item?
Not satisfied with your product? Defective and undesirable goods can be returned without any problem within 30 days
At Mobile Fun we want you to love every order from us, so we've made returns as easy as possible for you.
Follow these simple steps so that you can return your item(s):
1 - Fill our Returns Form to tell us about the product you want to return
2 - Send your item(s) to the address below - we highly recommend using a An Post tracked mail service.
3 - We will process your return as quick as possible
4 - Once processed, we'll send you an email confirmation.
Please note: Mobile Fun does not provide pre-paid postage at the moment. Please ship your product using the less expensive tracked method of shipping to the address below.
Our Returns Department address:
Mobile Fun Limited
MF Group HQ
Unit 5, Hanover Drive,
Gravelly Industrial Park
You are responsible for returning the goods in good condition at your own cost unless the goods are faulty, incorrectly* shipped or mis-described.
* Please note:
- The customer is liable to pay for postage when returning incorrectly ordered goods.
- The goods must not have been used, must be complete with all components and the packaging must be not be damaged.
- You will be credited with a full refund within 30 days of notifying Mobile Fun Limited of the cancellation.
- Note that if these conditions are not met we may not accept returned goods.
- We recommend using a shipping method that provides proof of shipment and can compensate for lost or damaged goods for higher value items.
- Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.
- All items returned must be clearly labeled as ‘Returned Item’.
Do you have an extended Christmas Returns Policy?
At Mobile Fun we have every confidence that you will be delighted with your purchase, but what happens if you buy a Christmas present early and for whatever reason it turns out on Christmas Day that you need to return it?
Well don't worry, you can organise your Christmas shopping with Mobile Fun a bit earlier this year with the secure knowledge that we are offering an Extended Returns Policy. We have extended our returns period for the Christmas season. Items purchased from Mobile Fun and dispatched during the period from November 1 2021, to December 31, 2021, inclusive may be returned at any time before midnight on January 31 2022, Our returns policy will revert to the standard 30-day period for items purchased after December 31, 2021.
If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.
Please see our Terms & Conditions for our full Returns Policy.